Welcome, Cosplayers and Costume Enthusiasts! Whether you’re preparing for a convention, Halloween party, or theatrical performance, we’re here to help make your costume dreams a reality. Below you’ll find answers to our most common questions.
🛒 Product Questions
What types of products do you offer?
We specialize in comprehensive cosplay and costume solutions including:
- Adhesives & Removers for secure application
- Professional Ben Nye makeup
- Realistic blood effects and body modifications
- Armor, blades, and blunt weapons
- Bodysuits, animal masks, and specialty accessories
- Body jewelry, boas, feathers, and detailed costume pieces
Are your products suitable for professional theatrical use?
Absolutely! Our products are used by cosplay enthusiasts, theater groups, and professional performers worldwide. We offer professional-grade materials including Ben Nye makeup and realistic effects that meet industry standards.
Do you carry products for different hair colors and skin tones?
Yes! We offer products in various shades including Auburn, Black, Blonde, and Bright colors to accommodate diverse character transformations and skin tones.
🚚 Shipping & Delivery
What shipping options do you offer?
We provide two reliable shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx – 10-15 days after processing
- Free Shipping: On orders over $50 via EMS – 15-25 days after processing
Do you ship to my country?
We ship globally! However, we currently cannot deliver to some remote areas and parts of Asia. During checkout, simply enter your address to confirm availability in your region.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. You can monitor your package’s journey right to your doorstep!
💳 Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Yes! We use industry-standard encryption and secure payment processing to protect your financial information. Your security is our priority.
🔄 Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy within 15 days of delivery. If anything isn’t perfect with your order, contact us at [email protected] and we’ll guide you through the process.
What if my costume arrives damaged?
We carefully pack each item to prevent damage during transit. However, if your order arrives damaged, contact us immediately at [email protected] and we’ll resolve the issue promptly.
Can I exchange an item for a different size or color?
Yes! Contact us within 15 days of receipt, and we’ll help you exchange your item for the perfect fit or color, subject to availability.
🎭 Costume & Cosplay Support
I’m new to cosplay – where should I start?
Welcome to the amazing world of cosplay! We recommend starting with our bodysuits and basic accessories, then building up to more complex pieces like armor and specialty makeup. Our products are perfect for beginners and pros alike!
How do I apply your special effects products?
Many of our products come with application guidance. For complex effects like blood and body modifications, we recommend checking online tutorials or contacting us for professional tips.
Still Have Questions?
Our dedicated support team is here to help fellow cosplay enthusiasts!
Email: [email protected]
Address: 990 Red Dog Road, Charlotte, US 28208
We typically respond within 24 hours and are committed to making your costume experience magical!