Your Cosplay Satisfaction, Our Quest!

At Costumes Cosplay Shop, we’re dedicated to helping you bring your favorite characters to life with our premium cosplay products. We understand that sometimes an item might not fit perfectly or match your vision, which is why we’ve created this straightforward returns and exchanges policy. Just as we protect your data like armor, we protect your shopping experience with flexible return options.

Quick Policy Overview:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 3-5 business days after we receive your return

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In the same condition you received it
  • Unused and unworn
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Please Note: For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Adhesives & Removers (opened containers)
  • Ben Nye Makeup and other cosmetics (once seal is broken)
  • Body Jewelry & Brooches (for hygiene reasons)
  • Boobs, Butts & Bellies prosthetic pieces (unless defective)
  • Any opened adhesives, blood effects, or liquid products
  • Custom or special order items

Return & Exchange Process

Follow these simple steps to return or exchange an item:

  1. Initiate Your Return Request

    Within 15 days of receiving your order, email us at [email protected] with the following information:

    • Your order number
    • Item(s) you wish to return or exchange
    • Reason for return
    • Whether you want a refund or exchange
  2. Wait for Authorization

    We’ll respond within 24 hours with a Return Authorization Number and instructions. Please do not ship items back without this authorization.

  3. Package Your Items

    Securely package the item(s) in their original packaging, including all tags and accessories. Include a copy of your receipt or order confirmation.

  4. Ship Your Return

    Ship your package to our warehouse address. We recommend using a trackable shipping service as you are responsible for the return shipping costs.

    Return Address:
    Costumes Cosplay Shop
    Returns Department
    990 Red Dog Road
    Charlotte, US 28208

Refund Information

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method
  • Refunds typically appear in your account within 3-5 business days after processing
  • Original shipping costs are non-refundable
  • For exchanges, we’ll ship the new item once we receive your return

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and provide a prepaid shipping label if needed.

Return Request Template

Use this template when emailing us your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Costumes Cosplay Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) to Return/Exchange: [List item names and quantities] Reason for Return/Exchange: [Please describe the reason] Preferred Resolution: [Refund / Exchange for (specific item)]

I confirm that the item(s) are unused and in original packaging with all tags attached.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

International Returns

For our global cosplayers (excluding parts of Asia and remote areas), international return shipping costs are the customer’s responsibility. Refunds will be processed in USD. Customs fees and import duties are non-refundable.

Questions? Our cosplay-loving support team is here to help!

Email: [email protected]
Response Time: Within 24 hours
Business Hours: Monday-Friday, 9AM-5PM EST

Thank you for choosing Costumes Cosplay Shop for your transformation journey. We’re committed to ensuring your cosplay experience is as magical as the characters you bring to life!