Shipping Policy

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer two shipping options to serve our global community of cosplayers:

Please note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. International customers may be responsible for customs fees and import duties.

Returns & Exchanges Policy

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• In the same condition you received it
• Unused and unworn
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Return & Exchange Process

Follow these simple steps to return or exchange an item:

1. Initiate Your Return Request
   Within 15 days of receiving your order, email us at [email protected] with the following information:
   • Your order number
   • Item(s) you wish to return or exchange
   • Reason for return
   • Whether you want a refund or exchange
2. Wait for Authorization
   We’ll respond within 24 hours with a Return Authorization Number and instructions. Please do not ship items back without this authorization.
3. Package Your Items
   Securely package the item(s) in their original packaging, including all tags and accessories. Include a copy of your receipt or order confirmation.
4. Ship Your Return
   Ship your package to our warehouse address. We recommend using a trackable shipping service as you are responsible for the return shipping costs.
   
   Return Address:
   Costumes Cosplay Shop Returns Department
   990 Red Dog Road
   Charlotte, US 28208

Refund Information

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method
• Refunds typically appear in your account within 3-5 business days after processing
• Original shipping costs are non-refundable
• For exchanges, we’ll ship the new item once we receive your return

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and provide a prepaid shipping label if needed.

International Returns

For our global cosplayers (excluding parts of Asia and remote areas), international return shipping costs are the customer’s responsibility. Refunds will be processed in USD. Customs fees and import duties are non-refundable.